Service Manager

Public Sector
£45-£49 per hour
Michael Burns
County Durham
County of Durham

Nineteen Recruitment are a multi-award winning, independent agency that specialise in the recruitment of staff for our clients within the Education, Social Care and Public Sectors.

We are delighted to be working with a local authority, recruiting on their behalf for a Children's Services Manager on a 6-9 month contract.

We are looking for a service manager with experience of children’s social care, quality assurance, service improvement & change management. 

There are 10 children’s homes within County Durham and there are two team managers who report into the service manager. Ideally, candidates will have experience of looked after children.

The pay rate is £45 - £49 per hour however there may be flexibility in this for the right candidate.

This role does not necessarily require someone with a social work degree. Those with an NVQ Level 5 in management and with a registered managers award is also ideal. Candidates must have experience of children’s social care and preferably have managed children’s homes previously.

Purpose of the Role

The purpose of the post is to support work to improve the standard of practice across Children’s Residential Services, as part of the improvement programme and in line with the Children’s Home Regulations and Quality Standards. The post holder will focus on improving quality across the service through use of a range of quality assurance processes, including audit, review and service development and improvement projects working directly with the registered managers and their teams.
The post will work with managers and practitioners across the service to provide support and
assistance to them in the development of outstanding Children’s Homes which ensure our quality of care, safeguarding and leadership and management supports all of our children and young people to achieve their aspirations.

Duties and Responsibilities:

 Ensuring children and young people are safeguarded, well cared for, achieving outcomes and where their views and wishes are listened to.
 Direct line management of the Team Managers and oversight of the wider residential team.
 Act as a link between the Service and Ofsted during and between Inspections.
 Take a lead role in ensuring legislation and guidance is adhered to, providing advice and
oversight as required.
 Lead the implementation of the audit programme across the residential homes. This will
include, but not be exclusive to Regulation 44 and Regulation 45.
 Develop systems and tools which support the quality improvement requirements and priorities of the service in line with the regulations and quality standards.
 Based on improvement themes that emerge from audit activity, work with team managers,
registered managers and their teams to improve aspects of practice that will assist them in
delivering an outstanding residential offer.
 Lead on the development of policies and guidance that will support the delivery of high-quality practice standards and processes which ensure high quality practice standards and records.
 Work closely with colleagues to ensure Children’s Homes have a robust and modern approach to induction, management development and continued professional development.
 Gather and analyse the feedback from our children and young people, their families and
champions to understand how we are doing and what else we could achieve.
 Lead on the development of plans for service and practice improvement both within individual homes and across the residential service.
 Support registered managers in their preparation for Inspection.
 Play a key role in sharing information on the progress of the service through data and
 Use researching and learning from best practice regionally and nationally to inform practice standards.
 Work in accordance with DCC Human Resources policies and procedures including
supervision, appraisal, sickness management, health and safety and safe recruitment.
 Manage a designated budget and ensuring that all available resources are co-ordinated and managed achieving value for money in all circumstances through the monitoring and control of expenditure.

Essential Criteria:

 Management qualification at level 5 OR equivalent

 Working within a children’s residential care setting or similar social work /social care setting

 Experience of quality assurance and service improvement work
 Experience of child protection and safeguarding
 Experience of change management
 Partnership working relevant to children’s services
 Experience of inspection and regulatory practice

 Exceptional knowledge and practice experience which directly relates to children’s residential care and the inspection framework
 Knowledge of quality assurance techniques and service improvement
 Knowledge of legislation, regulatory standards and research relevant to children’s residential care and social work practice with children and families
 Ability to shape and lead on the policy and evidence standards within a residential care setting
 Ability to assimilate and analyse information and make informed decisions which manage risk
 Skills in developing effective partnerships with staff from Children’s Services, other agencies and stakeholders

 Excellent and creative communication skills – verbal and written
 Ability to work to own initiative, to organise workload, prioritise, achieve deadlines and work under pressure
 Knowledge of children’s rights legislation including UN Convention on the Rights of the Child
 Ability to promote children, young people’s and their families/carers participation.
 Ability to work as part of a team and to lead teams
 Excellent interpersonal skills and good negotiation skills

 Commitment to working in a non-judgemental way where children and young people are at the centre of the work we do

 Work well under pressure
 Enthusiasm for the provision of high-quality social work services to children, young people and their families/carers
 Practice in an anti-discriminatory and anti-oppressive manner
 Has a good balance between getting things done and attention to detail
 Ability to work flexible hours, including some evenings and weekends if required
 Hold a current driving licence and have access to a car or access to a means of mobility support. (If driving must have current valid driving licence and appropriate insurance)

In order to be proposed for this role, you will be required to register with our agency and provide certain documentation and information to ensure compliance, such as proof of right to work in the UK, proof of address, national insurance number, references covering the last two years at least and other information that will be discussed with you during application.

Advantages of working via Nineteen Recruitment include:

  • Weekly pay paid via a PAYE equivalent model (at no cost to worker)
  • Excellent level of support from the agency whilst you're in role
  • A point of contact between the worker and the client/place of work Offers the ultimate in flexible working

Nineteen Recruitment is committed to equal opportunities and as such no applicant or worker will receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or employment status.

Reference ID: DURCSM01

Contract length: 9 months

Job Types: Full-time, Contract

Salary: £45.00-£49.00 per hour

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