Anti-Social Behaviour Officer

Public Sector
Louise Burns
Tyne and Wear
To improve neighbourhoods for all stakeholders through the delivery of a Neighbourhood Enforcement function of prevention, education and enforcement.
To assist in the implementation of various delivery plans and strategies and to address incidents of environmental crimes and anti-social behaviour across the city of Sunderland.
Key responsibilities
1.  To respond appropriately to general enquiries and service requests including from residents, members and MP enquiries.
2.  To work in partnership with other sections, directorates and external organisations in improving the city.
3.   To maintain an awareness of relevant legislation including the Environmental Protection Act 1990 and the Anti-Social Behaviour Crime and Policing Act 2014
4.  To undertake educational work and actively engage with the local community, including local businesses, community gropus, assiciations and schools, promoting Anti-Social Behaviour awareness and responsibility
5.  To utilise informal and formal enforcement tools to consider the necessary powers to address incidents or anti-social behaviour and domestic noise nuisance.
6.  To support the legal process including conducting interviews with victims and subjects obtaining statements and submitting case files to court, giving evidence as and when necessary.
7.  To ensure the identification of vulnerable customers and that appropriate referrrals are submkitted to ensure risk is minimised.

Key Tasks
1.  To prepare and present data, intelligence and information at a variety of forums
2.  To prepare reports for senior officers to assist decision making and to retain efficient and accurate records in accordance with departmental policy and legislative requirements.
3.  To use creative skills to develop new solutions to problems as and when they arise including with Partner Agencies and with an understanding of the different needs and expectation of service users.
4.  Negotiating and persuading skills to ensure customers, partners, service users and colleagues operate in a particular way.
5.  Deal with sensitive matters or challenging or hostile behaviour from customers
6.  Work independently to set timescales and workload.
7.  Deliver delegated actions, at times under minimal supervision whilst allowing time for initiative.
8.  Working on difficult and unusual problems and within the framework of regulations and procedures.

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